Ice Machine Problems Solved with Our All-Inclusive Program
Common Ice Machine FAQs
Our team of experts are here to help you if you have any questions regarding our ice maker rental program, ice machine cleaning and service, or even common ice machine repairs. Since our programs are one of a kind, we’ve gathered a list of Polar Ice frequently asked questions to ensure you know about everything we offer in the Denver Metro area.
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Not everyone is eligible for a Polar Ice rental. We have a few standard qualifications before we sign off on renting one of our machines. They include:
- You desire to have a long-term need for an ice machine.
- You expect to stay in business and have a reliable record of running a business.
- Your workplace conditions (controllable temperature, water, air quality) can sustain an ice machine.
Although we will pride ourselves on being as flexible as possible, we may have to decline your participation in our rental program if you don’t meet these qualifications. However, we will sell an ice machine to any business, regardless of workplace conditions or ice needs.
Yes, but there are additional qualifications customers must meet to rent a water-cooled or remote ice machine. If your workplace conditions seem suited for a water-cooled or remote unit, feel free to give us a call. We will work with you to find the best solution for your Denver business.
We rarely, if ever, rent an ice machine for outdoor use. Installing an ice machine outdoors is a very risky proposition since it’s impossible to control the environment and temperature outside. Outdoor machines result in a high financial burden to us to keep them operating within our requirements.
However, if you wish to take the risk, we will gladly sell you an ice machine for outdoors.
We don’t offer additional discounts for long-term agreements. We do offer discounts if you’re interested in renting 6 or more machines for your Denver business.
There may be additional costs to your rental if any of the following situations occur:
- Your electronic payment is returned
- We determine that your service call ends up being a non-machine related issue
- If you mistreat or damage the equipment in any way
We do charge for additional services such as ice equipment relocation, non-standard equipment, etc., but we will always communicate those charges before we perform any work. We won’t charge you without your approval.
Finally, in very rare circumstances, we may install an ice machine in a non-standard environment for an additional monthly charge. This is namely due to additional service and cleanings we will provide to keep the machine in operating condition. Again, we will let you know of any additional prices for these exceptions before you rent from us.
We offer three payment options. They include:
- Automatic debit authorization from your bank account
- Electronic monthly charges to your debit or credit card
- eCheck or Electronic Funds Transfer (issued on the first day of the month)
Polar Ice keeps track of your next service and cleaning events. When the machine is due for service and ice machine cleaning, we will reach out by phone and work to schedule the best time for you. We also offer this with our standalone service program as well. Here’s what you can expect:
- A Polar Ice representative will call to inform you that your ice machine is due for service and to schedule a visit from a technician. We’ll also let you know of any preparations you need to make before the technician arrives.
- When our technician arrives, they’ll inspect the ice equipment. If you’re in our rental program, they’ll notify the responsible party if there is any equipment damage or if the machine’s condition suggests the environment may be causing issues.
- For rented equipment, the technician approves the condition of the equipment and completes the service and cleaning, making a note of any unexpected or unusual conditions.
- When service is complete, our Denver technician reviews the completed work with the responsible party and asks for a completion signature.
Your first step should be to give us a call. Our expert team will work to help you find the perfect ice machine for your business. There are three categories we consider when helping you choose an ice maker for your business:
Any area with temperature control and plenty of ventilation is a good choice. Places you should avoid include:
- Hot kitchens
Yes, regular light cleaning will help your ice machine operate better and reduce the possibility of contamination. A Polar Ice deep cleaning can make an ice machine like new, but it doesn’t prevent dirt or contamination afterward. Maintain a regular cleaning schedule of air filters, bin, and exterior to keep your ice supply safe and clean.
Ice contamination generally occurs during two stages: when the machine produces ice and when users handle ice. Proper service and cleaning make sure your supply is clean from production, but from then on, it’s up to your employees to keep the supply safe.
At Polar Ice, we help keep ice production clean and sanitary with:
- Site Surveys – We make sure environmental conditions can produce safe and clean ice.
- Water Filtration and Treatment – To prevent hard water or contaminated water from entering the ice machine.
- Regular Maintenance, Cleaning, and Sanitizing – We keep equipment running at efficiently and prevent contamination in ice bins.
After the ice maker drops a batch of ice, it becomes the user's responsibility to handle the ice properly. That means users must know how to handle ice bins, ice containers, scoops, etc., in a manner consistent with your city’s health department guidelines.
The best place to install an ice machine is a temperature-controlled room with plenty of ventilation. Aside from that, there are some things you can do to make sure your ice machine stays within its normal operating temperatures. They include:
- Installing the unit away from appliances like ovens and furnaces that create a lot of heat
- Maintaining a room temperature of 70 to 75 degrees Fahrenheit
- Making sure the ice machine is clear of clutter or boxes
To clean your ice bin:
- Turn off the ice machine
- Wipe dirty areas with a solution of 90% water and 10% chlorine
- Let the solution air dry before turning the ice machine back on
They could be any number of reasons you're ice machine is producing less ice. Before you call customer care, be sure to check a few things:
- Drain: Are there any problems with the drain in your building? Is foreign material clogging the drain inside the bin?
- Electricity: Is there power to the ice machine? Is it unplugged? Have there been any power outages, breaker issues within the last 48 hours?
- Water: Is water on or has it been shut off within the last 48 hours? Any noticeable water flow issues?
- Temperatures: Has the room where the equipment is installed recently become too hot (above 95) or cold (below 40F)?
- Air flow: Is the air flow to vents blocked?
- Demand: Are you using more ice than normal because of higher than usual demand from customers or employees?
Small ice cubes are also common among the ice maker problems we see. Normally, small ice cubes are a sign of water-related issues in your ice machine. These can include:
- Not enough water is entering your ice machine.
- A leak within your machine is lowering the overall water needed to make ice.
- The float switch is adjusted to the wrong setting.
If you own a Hoshizaki ice machine, they will sound an alert to the user if they encounter one of a few common ice machine problems. In most standard cubers, there are 7 different “Beep Codes” that alert the user to potential problems. They include:
- 1 Beep – High temperature measured at the evaporator outlet
- 2 Beep – Long Harvest Cycle
- 3 Beep – Long Freeze Cycle
- 4 Beep – Shorted Circuit on Mechanical Bin Sensor
- 5 Beep – Open Circuit on Mechanical Bin Sensor
- 6 Beep – Low Voltage supplied to Machine
- 7 Beep – High Voltage Supplied to Machine
Leaks are a relatively common ice machine problem. They can cause all kinds of damage to the machine and surrounding area if they aren’t taken care of quickly. First, figure out if the leak is originating from in front of or behind the shut-off valve (normally located behind the machine).
If you notice water leaking from behind the shut-off valve, it’s most likely coming from the water line. That repair will require a plumber.
If the leak is coming from the front of the valve, it’s most likely from the ice machine. For all leaks coming from inside the machine, call us, so we can send a Denver technician out as soon as possible.